At ECCO Footwear Gallery US, we’re committed to providing premium footwear with exceptional service. Our Shipping & Returns policy is designed to ensure your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges Policy

We want you to love your ECCO footwear. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused and in original condition with all tags attached
  • Items must be in their original packaging
  • Returns must be initiated within 15 days of delivery
  • A valid proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Spiked golf shoes (due to wear patterns on spikes)
  • Custom-fitted mountaineering and trekking boots
  • Any footwear showing signs of wear or outdoor use

How to Return or Exchange

  1. Contact us at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for approval – Our team will review your request and send a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package your return – Securely pack items in original packaging with the RMA number clearly visible.
  4. Ship your return – Send to our returns center at the address provided. We recommend using a trackable shipping service.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ECCO Footwear Gallery US Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Details of item(s) to be returned/exchanged:

  • Product Name:
  • Size:
  • Color:
  • Quantity:
  • Reason for return/exchange:

I have reviewed the Returns & Exchanges Policy and confirm that the items meet all eligibility requirements.

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]
[Order Number]

Refund Process

After we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account (especially for credit cards).

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your desired replacement item
  • We’ll ship your replacement once we process your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item is less expensive, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend:

  • Using a trackable shipping method
  • Retaining your shipping receipt until your refund is processed
  • Insuring the package for its full value

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Contact Us

For questions about our Shipping & Returns Policy:

ECCO Footwear Gallery US
Email: [email protected]
734 Oliver Street, Fort Worth, TX 76107, United States

We appreciate your business and strive to make every ECCO footwear purchase a perfect fit for your active lifestyle!