FAQ

We specialize in premium ECCO footwear across multiple categories including:

• Golf shoes (both spiked and spikeless)
• Athletic shoes for running and sports
• Outdoor footwear for mountaineering and trekking
• Casual styles including sneakers, sandals, mules, and ankle boots
• Men’s footwear across all categories

ECCO footwear combines Scandinavian design with innovative technology for exceptional comfort, durability and style. Our golf shoes feature biomechanical designs (BIOM) for superior performance, while our casual and athletic lines prioritize all-day comfort without sacrificing aesthetics.

ECCO shoes typically fit true to size. We recommend:

• Consulting our detailed size charts for each product
• Considering that most ECCO shoes will mold to your foot over time
• If between sizes, we suggest ordering both and returning one (see our easy return policy)

We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

Orders can typically be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. Once your order enters processing (1-2 business days after placement), changes cannot be made.

We ship globally to most urban centers, including USA, Canada, Europe, Australia and Japan. Some remote areas in Asia and island territories may have limited service. Contact us if you’re unsure about delivery to your location.

All orders require 1-2 business days for processing before dispatch.

You’ll receive tracking information via email as soon as your order ships. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. Free Shipping (EMS) includes basic tracking.

Currently we only offer the shipping options listed above. During peak golf seasons, we sometimes offer promotional shipping – check our homepage for current offers.

International customers are responsible for any applicable customs duties, taxes or import fees. These vary by country and are not included in our shipping costs or product prices.

We offer easy returns within 15 days of delivery:

• Items must be unworn with original packaging
• Return shipping is at customer’s expense
• Refunds processed within 3-5 business days of receipt

Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address.

We currently don’t offer direct exchanges. You’ll need to return the original item (following our return policy) and place a new order for the correct size. We process refunds quickly to minimize wait time.

Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs for verified defective items.

Our Fort Worth-based team is available via email at [email protected]. We typically respond within 1 business day.

Our customer service team operates Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.

ECCO Footwear Gallery US is located at:
734 Oliver Street, Fort Worth, TX 76107, United States